This Privacy Policy explains how SocioDigitec (“we”, “us”, or “our”) collects, uses, stores, and shares information when you use the PropelOne mobile application for field technicians and related workforce users (the “App”).
Customer and job-site details you see in the App are typically controlled by your company. We process that information to run PropelOne for your team.
Who this covers
Technicians, office users, and other authorized people who sign in with work credentials from their company. The App is a business / workforce tool and is not directed to children.
Information we collect
Depending on how you and your company use the App, we may process:
How we use information
- Authenticate users and keep sessions secure
- Dispatch jobs, show maps/routes, and update technician status
- Support clock-in / attendance and daily field workflows
- Capture job documentation (photos, signatures, forms, PDFs)
- Process invoices and payments through integrated processors
- Send push / in-app notifications about work activity
- Operate, maintain, troubleshoot, and improve the App and APIs
- Comply with legal obligations and enforce our terms
Permissions the App may request
- Location (including background, where enabled) — maps, ETA, dispatch sync, auto status, clock-in
- Camera & photos — profile, job media, forms, barcode scanning
- Notifications — job and system alerts
- Phone (Android) — call customers or office from job screens
- Internet — sync with PropelOne servers and partners
You can revoke permissions in device settings; some features may stop working.
Storage & security
Data travels to PropelOne servers over the internet and may also live on your device (tokens, preferences, temporary signatures, PDFs, cached media). We use measures appropriate for a field-service workforce app. No method of transmission or storage is 100% secure.
Retention & deletion
We keep information as long as needed to provide the service, meet legal and operational needs, and resolve disputes. Your company may control customer and job record retention. You can request account deletion in the App or by contacting us; some records may remain where legally required or retained by your company.
Children’s privacy
The App is for authorized workforce users (typically 18+) and is not directed to children under 13 (or under 16 where applicable). We do not knowingly collect children’s personal information.
Your choices & rights
- Update profile information in the App where available
- Manage location, camera, photos, and notification permissions on your device
- Sign out to clear local session data
- Request access, correction, or deletion by contacting us or your company admin
If you are an end customer of a PropelOne client company, contact that company for requests about records they control.
International users
PropelOne may process information in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers.
Changes to this policy
We may update this Privacy Policy from time to time. The effective date above will change when updates are posted. Continued use of the App after an update means you acknowledge the revised policy.
Contact us
Questions about privacy in the PropelOne App? Reach the team here:
Ahmedabad, Gujarat, India
For day-to-day account access issues, contact your company office administrator first.